Syntra — help with account, billing, credits and the Android app. We reply by email within 48 business hours (business days in Portugal).
Contact support
Email us at adaliosemedo@scobovault.org from the address linked to your account, with as much detail as possible (screenshots help).
Common topics
- Account and login: email confirmation, password, session — sign in, reset password.
- Billing and plans: Starter/Pro subscription, top-ups, invoices — Settings → Billing or Stripe portal.
- Credits and chat: AI Compute balance, limited chat on Free — see credits in Settings.
- Android app: package
uno.syntra.mobile— include app version and phone model in your email. - Delete account: account and data deletion request.
- Privacy: Privacy Policy.
- Business: Business pricing or email with subject «Syntra Business».
What to include
- Your Syntra account email
- Whether the issue is on web, Android app, or both
- Steps to reproduce the problem
- Approximate time and error message (if any)
Out of scope
We do not support third-party integrations (Meta, OpenAI, etc.) or content generated by models. For Syntra platform bugs, we are here to help.